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privacy policy


English Taxi (hereinafter referred to as "our company") recognizes the importance of protecting personal information regarding the handling of user information, including personal information about users, in the services we provide (hereinafter referred to as "this service"). In order to comply with relevant laws and regulations and realize the appropriate handling of personal information, we have established the following privacy policy.  

1. Collected user information and collection method

In this policy, "user information" means information related to user identification, action history on communication services, and other information generated or accumulated in relation to users or their devices, which is shall mean what we collect. User information collected by the Company in this service is as follows, depending on the method of collection.

(1) Information provided by users

Information provided by users in order to use this service or through the use of this service is as follows.

  • Profile information such as name, date of birth, gender, occupation

  • Contact information such as e-mail address, phone number, address, etc.

  • Information related to payment methods such as credit card information, bank account information, and electronic money information

  • Still image information including user portrait

  • Information entered or sent by users through input forms or other methods specified by the Company

(2) Information provided by other services when the user permits partnership with other services when using this service

In the event that the User permits collaboration with other services such as social networking services when using the Service, the following information will be collected from the relevant external service based on the content agreed upon at the time of such permission. To do.

  • ID used by the user in the relevant external service

  • Other information that the user has permitted to disclose to the partner through the privacy settings of the relevant external service

(3) Information collected by the Company when users use the Service

The Company may collect information regarding the status of access to the Service and other usage methods. This includes the following information:

  • Referrer

  • IP address

  • Information about server access logs

  • Cookie ADID IDFA Other Identifiers

(4) Information collected by the Company based on the user's individual consent when the user uses this service

We will collect the following information from the device in use if the user individually agrees by the method specified in 3-1.

  • location information

2. Purpose of use

The specific purposes of use of user information related to the provision of this service are as follows.

  • To provide, maintain, protect and improve this service, such as acceptance of registration related to this service, identity verification, user authentication, recording of user settings, payment calculation of usage fees

  • For user traffic measurement and behavior measurement

  • To distribute, display and measure the effectiveness of advertisements

  • To provide guidance and respond to inquiries regarding the Service

  • To respond to acts that violate our terms, policies, etc. (hereinafter referred to as "terms") regarding this service

  • To notify you of changes to the terms of service, etc.

3. Method of notification/publication or obtaining consent, method of requesting suspension of use

3-1 User consent shall be obtained before the following user information is collected.

  • Location information 

3-2 Users can request suspension of collection or use of all or part of the User Information by making the prescribed settings for the Service. stop using it. Depending on the item of user information, the collection or use thereof is a prerequisite for this service, so we will stop collecting or using it only if you withdraw from this service by the method prescribed by our company.

4. Existence of external transmission, third party provision, information collection module

4-1   In this service, the following partners may store cookies on the user's terminal and use them to accumulate and use user information. .

  1. Affiliated with

  2. URL of the above partner's privacy policy

  3. Opt-out (disable) URL of the above partner

4-2 This service incorporates the following information collection modules. Along with this, we will provide user information to information collection module providers (including those located outside Japan) as follows.

  1. Information collection module name Google Analytics

  2. Provider of information collection module Google G.K.

  3. Items of User Information Provided Site Visitor Logs

  4. Means and methods of provision

  5. Purpose of use by the above provider Purpose of improving site experience for site visitors

  6. Whether or not the above provider provides information to a third party

  7. URL of the privacy policy of the above provider

5. Provision to Third Parties

We will not provide personal information of user information to third parties (including those outside Japan) without prior consent from the user. However, this does not apply when providing to a third party (including those located outside of Japan) for the following reasons:

  1. When we outsource all or part of the handling of personal information within the scope necessary to achieve the purpose of use

  2. When personal information is provided along with business succession due to merger or other reasons

  3. When personal information is provided to business partners or information collection module providers in accordance with the provisions of paragraph 4

  4. When it is necessary to cooperate with a national agency, a local government, or a person entrusted by them in carrying out the affairs stipulated by laws and regulations, and obtaining the consent of the user will interfere with the execution of the affairs when there is a risk of

  5. In addition, when permitted by the Act on the Protection of Personal Information (hereinafter referred to as the "Personal Information Protection Act") and other laws and regulations

6. Shared use

We will jointly use the personal information of users as follows.


  • Items of personal information to be used jointly

  • Scope of joint users

  • Purpose of use by joint users

  • Name of person responsible for management of personal information

7. Disclosure of Personal Information

When a user requests disclosure of personal information based on the provisions of the Personal Information Protection Law, we will disclose it to the user without delay after confirming that the request is from the user himself/herself. (If the personal information does not exist, we will notify you to that effect). However, this does not apply if the Company is not obligated to disclose it under the Personal Information Protection Law or other laws. Please note that we charge a handling fee (1,100 yen per case, including consumption tax) for the disclosure of personal information.

8. Correction and suspension of use of personal information

8-1 In the event that (1) the user requests correction of the content of the personal information based on the provisions of the Personal Information Protection Law for the reason that the personal information is not true, and (2) the personal information is handled beyond the scope of the purpose of use announced in advance. If you are requested to stop using the information based on the provisions of the Personal Information Protection Law on the grounds that it was collected by deception or other wrongful means, the request must be made by the user himself/herself. After confirming the above, the necessary investigation will be carried out without delay, and based on the results, the content of the personal information will be corrected or the use will be suspended, and the user will be notified to that effect. In addition, when we decide not to correct or suspend use, we will notify the user to that effect.

8-2 If the user requests deletion of the user's personal information, and if the company determines that it is necessary to comply with the request, the company will confirm that the request is from the user himself/herself. will delete personal information and notify the user to that effect.

8-3 The provisions of 8-1 and 8-2 do not apply if the Company is not obligated to correct, etc. or suspend use, etc., under the Personal Information Protection Act or other laws and regulations.

9. Inquiries

If you have any comments, questions, complaints, or other inquiries regarding the handling of user information, please contact the contact below.

Address 4-1-2-1110 Momodani, Ikuno-ku, Osaka 544-0034
Company name English Taxi
Person in charge of handling personal information Masaaki Shimamura
Contact 06-6712-1533

10. Procedures for changing the privacy policy

We will change this policy as necessary. However, when making changes to this policy that require user consent by law, this policy after the change shall apply only to users who have consented to the change in the manner prescribed by the Company. In addition, when changing this policy, the Company will notify the user of the timing and content of the revised policy by displaying it on the Company's website or other appropriate methods.

Enacted May 1, 2021

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